3D ForgeHub (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit 3dforgehub.com, request a quote, upload design files, or otherwise interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information that you provide directly and information gathered automatically when you use our site.
• Information you provide, such as your name, email address, phone number, company name, shipping or billing address, project details, and any files you submit through our contact or quote forms.
• Files and project data, including design files such as STL, STEP, OBJ, or CAD documents that you upload so we can prepare quotes and produce your parts.
• Automatically collected information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit.
How We Use Your Information
We use the information we collect to respond to your inquiries and provide quotes, to produce, fulfill, and deliver your orders, to communicate with you about your projects and account, to improve our website and services, to send updates or marketing messages where you have consented, and to comply with our legal obligations.
Design Files and Confidentiality
We understand that uploaded design files may contain proprietary or confidential information. We use your files only to provide the services you request, and we do not sell them or share them with unrelated third parties. You are responsible for ensuring you have the right to share any files you upload, as described in our Terms and Conditions.
How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate our business, such as hosting, payment processing, shipping, and analytics providers, under confidentiality obligations. We may also share information with professional advisers where necessary, or with authorities when required by law or to protect our legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. We may use analytics tools that collect aggregated, non-identifying usage data. You can adjust your browser settings to
refuse cookies, though some features of the site may not function properly as a result.
Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information and project files only as long as necessary to fulfill the purposes described in this policy, to meet legal and accounting requirements, or to resolve disputes. You may request deletion of your information, subject to any legal retention obligations.
Your Rights
Under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections, and withdraw consent to certain uses. To exercise these rights, please contact us using the details below.
Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Links to Other Websites
Our site may contain links to third-party websites or social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date. We encourage you to review it periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
3D ForgeHub
+1 (519) 859 7540
info@3dforgehub.com
416 Cadbury Court, Unit 1 Waterloo, ON, N2K 3G8
Hours:
Monday - Friday 7:00 am to 7:00pm
Saturday - 8:00am to 5:00pm
Sunday - Closed.
